Many organizations spend large amounts of money on multiple IT systems to support disaster and crisis responses. How much of that time and money is spent on selecting and training the people who manage these systems? This presentation focuses on the human factor of crisis response and incident management. We look at how stress impacts our ability to work within and between teams and the types of conflict that can arise during an incident. Finally, we investigate strategies that assist us in increasing our operational effectiveness, when we need it most.

Learning Nuggets

·         Importance of proper team planning and training

·         How people relate to environment during crisis response

·         Team strategies to increase operational effectiveness under stress